Privacy Policy

Glamade is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by email, via our website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Glamade will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Level 8, 805/220 Collins St, Melbourne VIC 3000

Collapsible content

How do I apply eyelash extensions at home?

  1. Ensure your natural lashes are completely clean and free of any makeup or previous glue residue. Carefully apply a thin layer of bond near the root of your natural lashes, Be sure not to brush the bond through the entire lash, and wait 30-60 seconds for it to slightly dry.

  2. If you are working with a lash ribbon, use the scissors to cut the ribbon into desired segments. Use the application tweezers to gently grab hold of your first lash segment, starting with the outside corner of the eye.

  3. Place your lash segment carefully underneath your natural lashes whilst leaving at least a 1mm gap between your lashes and your lash line. Repeat with the remaining segments, working inwards.

  4. Gently dab the sealant near the root of your natural lashes and lash segments. Tip: Apply sealant to your tweezers and clamp near the root of your lashes.

  5. Allow 30-60 seconds for the sealant to dry and enjoy your new fresh set of lashes. Avoid getting your lashes directly wet for at least 12 hours.

  6. To remove lash segments, simply apply a generous amount of remover to the lashes and allow it to sit for 30 seconds or until lash segments slide off with ease. Once lash segments are removed apply another layer of the remover to your natural lashes to remove any glue residue. Ensure you cleanse your lashes with an oil free cleanser after use if applying a new set of segmented lashes.

For video tutorials, follow us on socials @glamade_beauty

Are at home DIY Lash Extensions comfortable?

Absolutely! GLAMADE DIY Lash Extensions are made from PBT material which means they are soft and lightweight. Our lashes have a thin band which make it comfortable for everyday wear.

To avoid discomfort, follow directions accordingly and leave at least a 1mm gap between your lashes and your lash line.

Are DIY lash extensions applied to the top of your natural lashes or underneath?

GLAMADE DIY Lash Extensions are designed to be applied to the underneath of your top eyelashes. This type of application means you can achieve salon-like lash extensions in the comfort of your own home.

To ensure comfort, use only as directed and leave at least a 1mm gap between your lashes and your lash line.

How can I make my DIY lashes last long?

When applying GLAMADE lashes correctly together with our bond and sealant you can expect to get up to 7 days of wear. With proper care, such as avoiding getting your lashes directly wet for at least 12 hours after application and sealing any minor lifting throughout the course of those 7 days, you may be able to get up to 10 days wear.

For hygiene purposes, we only recommend wearing each application for a maximum of up to 7 days before removing them safely with our oil based remover and cleansing your natural lashes and eyelids. You may reapply a new set of lashes directly after this and the lash segments may be reused multiple times after being cleaned. Ensure that you have removed any oil residue before reapplication to help with retention.

Our DIY lash extensions are completely beginner friendly however, like with anything else, the more practice the better you will get at application and retention.

For more tips, check out our blog

Are DIY Lash Extensions damaging to my natural lashes?

With proper application and using only as directed the GLAMADE DIY Lash Extensions will cause no damage to your natural lashes. The lashes are lightweight and therefore will not create any unwanted tension to your natural lashes.

The oil based remover is effective at breaking up the bond and sealant, allowing the lash segments to glide off with ease. The remover can also be used to remove any glue residue from your natural lashes and lash segments prior to reapplication. As our remover is oil based you should follow up with an oil free cleanser after use to help with retention for your new application.